What is an escape game?
A game where your team have to escape from a room full of puzzles within a set time limit or by completing a mission within a set time.
What if we don’t escape?
You’ll be locked in forever… o.k not really! Our staff will come in, explain how far along you managed to get and then set you free!
Do I need to make a booking?
Yes, all games require an advance booking. If you would like to play on the same day, please call us to check availability.
How do I book?
Click on any “Make Booking” button. Choose which escape mission you would like to take on
1. Scroll through the availability calendar to check availability and select the date and time you require
2. Add your game to your basket and checkout. If you want to book more than one room (if your group size is greater than 6 players) you can click “Add More Rooms” once you are in your shopping basket.
3. Read through and click that you accept our terms and conditions and then complete your payment.
I made a booking but we have another person who wants to join last minute. Can they come with us?
As long as their joining in does not exceed the maximum capacity of the room you have booked they are more than welcome to pay on arrival on the day. If their joining will mean you would require another room please do give us a call and we can check if we have availability to accommodate you.
Something has come up and we can’t make our booking. What do we do?
Get in touch as soon as possible via email to firstname.lastname@example.org. As per our terms and conditions, all bookings are non-refundable and we cannot offer any amendments to a booking within 72 hours of your scheduled mission start time.
Do I need to print off my booking confirmation when I come?
There’s no need to take anything along with you on the day. Arrive 10 minutes before your booked game start time and let our staff members know the booking name and we’ll check you in.
Where is Mindlock escape games York exactly?
We are located right in the heart of York city centre opposite Cliffords Tower and just along the road from the York Dungeon. We don’t have parking on site but there’s pay and display parking available right behind Cliffords Tower.
When should we plan to arrive?
Please arrive 10 minutes before your booked start time. Please note that we cannot admit groups who are late and do not offer refunds if your group are late so please be prompt.
Is there a dress code?
Whatever you feel comfortable wandering around our missions in!
Is there an age limit?
Each team must have one player over the age of 18. We suggest a minimum suitable age of 8 years old for our games.
Do you offer any discounts?
Yes - we offer student discounts (with valid student ID card shown on arrival) on Monday - Thursday of 15%. You can use the code "Academic" online to redeem this offer.
We also offer all NHS, Army and Blue light personnel a 15% discount on Monday - Thursday using the code "Workit". You must show valid ID on arrival.
Are your games and venue accessible?
Sadly, like many businesses in York, we're located in a building which is accessed via one flights of stairs. We don't have a lift so unfortunately, our venue isn't fully accessible. If players are able to enter the venue and climb the stairs, then our Cluedo and Valhalla rooms are great options as they are free from any steps/crawl spaces etc. If you have specific needs, please send us an email and the team will do their best to advise.