Terms & Conditions
Booking Terms and Conditions
By making a booking, the first named person on the booking (“the Lead Name”) agrees on behalf of all person detailed on the booking that;
- He/she has read these terms and conditions and agrees to them in full;
- He/she is over 18 years of age and where placing an order with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
- All information given to us is true and accurate.
The person who signs the booking form or completes the online booking with be the “lead name” for the purposes of the booking. The lead name must be 18 years of age or older at the time of booking. The lead name is responsible for payment of the total booking price.
A booking is made with us when a) you tell us that you would like to accept our quotations; and b) you pay us in full for the booking unless otherwise agreed; and c) we issue you with a booking confirmation. We reserve the right to return your booking money and decline to issue a confirmation at our absolute discretion. If you are heavily intoxicated when you reach the venue you will not, under any circumstances, be allowed to play the game and you will not receive a refund.
We allow persons aged 8+ to join in as part of a team. All teams must consist of at least one person over the age of 18 at the time of booking. Furthermore, the lead name on the booking confirms that they shall accept full responsibility for the welfare of all those members of their group who are aged under 18. No exceptions will be made with regards to having teams comprised only of minors and adult participants accompanying any teams which contain youngsters are chargeable at the standard rate and included in the 6 player maximum per room.
Changes by you
If you wish to change any part of your booking arrangements after our confirmation of booking has been received, you must inform us no later than 72 hours before your booking. This should be done by the Lead Name. No changes to bookings will be accepted within 72 hours of the game booked and will result in the loss of all money paid. We will make every effort to change bookings when change requests are given with more than 72 hours notice. Where we cannot meet your change requirements and you do not wish to proceed with the original booking we will treat this as a cancellation by you. Should fewer players arrive to participate than were booked in no refunds or credits will be made for any amount paid for their place.
If you cancel
If you decide to cancel your booking you must notify us in writing. All of our bookings are non-refundable.
Should fewer players arrive to participate than were booked in no refunds or credits will be made for any amount paid for their place.
If we change or cancel
If we have to make a change or cancel a booking, we will tell you as soon as possible and you can chose to either receive a full refund of all monies paid or accept and offer of an alternative booking time.
Please bear in mind that you are responsible for your safety. We are not responsible for any accidents which occur in the building due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on the property which are the result of items of property which you have broken and/or left in a way in which injury can result.
You are responsible for your own time keeping. If you do not arrive on time we reserve the right to refuse entry and cancel your booking without refund. Groups must arrive at least five minutes prior to their booked game time.
Mindlock reserve the right to refuse entry to any groups whom are under the influence of alcohol, drugs or any other substances. Mindlock reserve the right to refuse entry at our discretion; any refusal will result in the loss of all money paid and no refund.
The lead name on the booking takes all responsibility for items damaged, stolen or lost during a booking. Every lost or damaged item must be paid for and will be charged to the lead name on the booking.
All gift voucher purchases are non-refundable.
All vouchers are valid for a period of 6 months and games must be played within this 6 month time limit.
We offer a further 6 month extension on gift vouchers for a fee of £20.00 which will validate a gift voucher for 12 months in total from the purchase date. Extensions must be requested in writing and paid for before the extension will be validated.
Gift vouchers have no cash value and no Mindlock accepts no responsibility for lost or stolen vouchers.
Gift vouchers must be handed to the reception staff on the day of your event to redeem against your booking. No entry to the games will be permitted without the voucher (except in the case of digital vouchers which are redeemed automatically online when bookings).